Search For Activities

Country:
Location:
Activity Type:
Price To:
Keywords:

Frequently Asked Questions

Booking / Payment

Gift Certificate /Activity Vouchers

Cancellation / Rescheduling

Other

I didn’t receive an email confirmation / receipt

Your emails confirmation is sent automatically once payment has been made. Some email providers will incorrectly classify an Adventures Today confirmation email as junk mail. If you use a spam filter, please be sure to include bookings@adventurestoday.com.au as a legitimate sender of email communication. Also check your junk or bulk mail folders, our email might have ended up in there.
∧ Back to the top

How do I book an activity?

1. Use the search function at the top of the pages to select the type of activity along with a location you wish to purchase. 2. From the list that appears, click on Booking and Info which sits on the right of the activity you wish to purchase. 3. Click on the date you wish to do the activity (available dates are highlighted in colour). 4. Confirm your selection and quantity in your shopping cart. Should you wish to purchase cancellation cover simply click the ADD button next to the product description in your shopping cart and hit Update to view your new total including the cancellation cover. 5. Click on Proceed to Checkout and follow the steps through the check-out process.
∧ Back to the top

What methods of payment do you accept?

We accept all major credit cards including: • American Express • Visa • MasterCard • Diners Club • Bankcard
∧ Back to the top

How far ahead do I need to book?

Availability varies from activity to activity. For instance, skydiving usually takes place daily whereas rally car driving experiences are often only run a few days per month. We advise that you book a date for your chosen activity as far in advance as possible. The Booking Notes section at the bottom of each activity description will indicate the notice period each activity provider requires; some will require significant notice whilst others may be able to accommodate you within 24-48 hours.
∧ Back to the top

Do I need to consider any restrictions before purchasing an experience?

Certain activities are subject to requirements regarding age, height, health, weight or other factors. Information regarding these requirements is provided to the purchaser prior to checkout. Adventures Today does its best to include any limitations or requirements relating to the service in the activities description (see Participant Guidelines and Booking Notes). It is the responsibility of the recipient to comply with all necessary requirements stipulated by the supplier. Please note: That after you’ve received your booking confirmation, Adventures Today cannot issue a refund in cases where your participation in an activity is cancelled due to you being unable to meet supplier requirements.
∧ Back to the top

Are my payment details secure?

Your privacy and security is very important to us. This information is protected with the best encryption software in the industry - SSL. No credit card details are retained under any circumstances. For more information about your privacy, click here.
∧ Back to the top

What currency is listed on the site? Are local taxes included?

Prices are stated as to what currency they are in. You have the option of choosing what currency to display the prices in however, this is for display purposes only. All bookings are charged in Australian Dollars. Any activities in countries other than Australia, will be converted to Australian Dollars at the current exchange rate. No extra conversion fee's are charged and the conversion rate is at the most competetive rate at the time of booking. All bookings include local taxes unless specifically stated otherwise.
∧ Back to the top

How do I print my activity voucher / instant booking voucher?

You can also view and print your voucher by logging into your Adventures Today account. Here’s how:
  1. Visit http://www.adventurestoday.org/login/ and login using your email address and password.
  2. Click on View / Print Vouchers on the top menu.
  3. Click on View next to the voucher that you want to display the actual voucher for.
  4. Select the print option from your web browser.

∧ Back to the top

How do I contact the activity provider? I just have a few more queries before I book

Adventures Today is an activity booking service with activities across Australia. We act as the booking agent for various suppliers all around the country. We do not disclose details of our supplier prior to booking, however, if you want to make an enquiry about a specific activity, find the activity you are interested in, click on the “Make Enquiry” button on the right hand side of the page and fill in the enquiry form. We will be happy to inform you of any information about the activity not already listed on our website.
∧ Back to the top

Are there any other charges for my order?

Your total order pricing will be shown in the Shopping Cart. This will include the activity price and a single $4.00 transaction fee.
∧ Back to the top

Why do prices for some activities vary from location to location?

We use a variety of suppliers across Australia. Some may offer slightly different itineraries or equipment. For example, rally driving schools use different classes of cars, and some pay different track rental rates, which means the cost of the activity will vary from supplier to supplier.
∧ Back to the top

Do you offer insurance for experiences?

No. Adventures Today does not offer insurance. All activity providers are required to maintain liability insurance as deemed commercially appropriate by their industry. Some may require the signing of a waiver, where appropriate, for their activities.
∧ Back to the top

Can I buy a Gift Certificate / open dated voucher for the activity?

Yes. Our Gift Certificates are valid for the specific activity you buy them for and are valid for 6 months from purchase date. Gift Certificates are delivered instantly via email and are valid for 6 months from the date of issue. The selected activity details will appear on the Gift Certificate. The recipient is obliged to use the gift certificate towards the suggested activity. We cannot guarantee that the activity will be available when the recipient comes to using the gift certificate.
∧ Back to the top

I want to get an activity voucher as well as lock in a date, is that possible?

Yes. Call us for availability prior to purchasing the activity voucher, that way we can book you in before the payment is made.
∧ Back to the top

Can I book another experience with my activity voucher?

Activity vouchers can only be used on the activity that it was paid for. Activity vouchers are valid for 6 months from the purchase date.
∧ Back to the top

Can I exchange my activity voucher for cash or extend my expiry date?

Activity vouchers are strictly non-refundable and are not redeemable for cash. Unfortunately, once your voucher has expired, we cannot honour it so please make sure you redeem it before expiry.
∧ Back to the top

I would like to give my voucher to someone else, can I do that?

Yes. It’s fine to give your activity vouchers to a family member or friend. If you have already booked your activity, you must contact the activity provider quoting your Booking ID to let them know of the change. You must also ensure that you have given your Adventures Today email confirmation receipt and all relevant information to the person participating in your place.
∧ Back to the top

Do I have to pick a date when buying an activity voucher as a gift?

No, the gift recipient chooses the date when they redeem their activity voucher online. They have 6 months from the date of purchase to redeem their activity voucher through the activity provider.
∧ Back to the top

What if I want a specific date on my activity voucher?

Our activity vouchers do not have specific dates. If you would like to specify a date, we recommend you 'Book Now' instead of purchasing an activity voucher. If there is no option to 'Book Now', contact us and we can book the activity for you prior to purchasing the activity voucher. See ''How do I purchase an activity?' for steps to book.
∧ Back to the top

What if I have to change or cancel my experience booking?

Once you have booked your activity, your booking will be managed by the supplier. If you are unable to attend on the scheduled date, please contact your activity supplier directly as soon as possible. Your activity supplier’s contact details are provided to you on your confirmation email. The supplier will do what they can to reschedule you on a date that suits you. Please note that some suppliers may not be able to reschedule you within 24 hours of your booking.
∧ Back to the top

What happens if there is bad weather on the scheduled activity date?

Many outdoor activities are weather dependent. In the case of unsuitable weather conditions your activity supplier will reschedule you for the next available date. We strongly advise that you contact the activity supplier before leaving home to ensure that your activity is taking place. Unfortunately we cannot refund any travel or accommodation expenses incurred if your activity is cancelled on the day.
∧ Back to the top

What if my experience booking was changed/cancelled by the experience supplier?

If your activity is cancelled by your supplier due to weather or any other unforeseen circumstances, every effort will be made to offer you a suitable replacement date.
∧ Back to the top

My activity had to be cancelled, can I reschedule for another time?

Yes. Please contact the activity provider directly to arrange to reschedule the activity. If you can't reschedule because you are no longer in the area, we can offer a refund (with permission from the supplier).
∧ Back to the top

I am an activity provider and would like to advertise my experience. Who do I contact?

We're always looking for new and exciting activities so please sign up at http://www.adventurestoday.org/activity/.
∧ Back to the top

I am a business and would like to join your affiliate program. Who do I contact?

We're always looking for new affiliates so please sign up at http://www.adventurestoday.org/affiliate/.
∧ Back to the top

Do you organise group/ team events?

Absolutely! Email your requests/ requirements to bookings@adventurestoday.com.au and we will get back to you with a suggestion and/ or a quote.
∧ Back to the top